Storage Lampton Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Lampton provides removal, storage and associated services. By placing a booking, paying a deposit, or allowing our staff to begin work, you agree that you have read, understood and accepted these Terms and Conditions.

These Terms and Conditions apply to all consumers and business customers unless expressly varied in writing by Storage Lampton. No verbal statement or representation shall override or amend these terms unless confirmed in writing by an authorised representative.

Definitions

In these Terms and Conditions, the following words have the meanings set out below.

Company means Storage Lampton, the provider of removal, storage and related services.

Customer means the person, firm or organisation that engages the Company to provide services.

Services means removal, transport, packing, loading, unloading, handling, storage and any other services provided by the Company.

Goods means the items, belongings or property handled, removed, transported or stored by the Company on behalf of the Customer.

Contract means the agreement between the Company and the Customer incorporating these Terms and Conditions and any written quotation or confirmation of booking.

Scope of Services

The Company provides domestic and commercial removal services, including packing and unpacking where agreed, as well as short term and long term storage. Specific services to be supplied are described in the quotation or confirmation issued to the Customer before the booking is accepted.

The Company may decline to provide services for any item which, in its reasonable opinion, presents a risk to staff, property, vehicles, or to other stored goods, or which is illegal or prohibited under these Terms and Conditions.

Booking Process

All bookings are subject to availability and must be confirmed by the Company. An enquiry or provisional quote does not constitute a confirmed booking.

The Customer will normally receive a written quotation or confirmation setting out the estimated charges, the nature of the services, the date or date range and any special requirements. The Contract is formed when the Customer accepts the quotation or confirmation, either in writing or by any other clear form of acceptance specified by the Company.

The Customer must provide accurate and complete information when requesting a quotation or booking, including but not limited to access details, property type, parking arrangements, number and nature of items, and any items that may require special handling. The Company reserves the right to revise the quotation or apply additional charges if the information provided is incomplete, inaccurate or changes before or on the day of service.

The Company may request a deposit or full prepayment as part of the booking process. Where a deposit is requested, the booking is not secured until the deposit has been received and acknowledged by the Company. The Company may release or reallocate any date or time slot if the required payment is not received.

Access, Parking and Customer Responsibilities

The Customer is responsible for ensuring that adequate access and parking are available at all collection and delivery addresses at the agreed times. This includes any permits, permissions, or arrangements required for loading and unloading.

Any delays caused by inadequate access, restricted parking, or waiting time outside the Companys control may incur additional charges based on the Companys prevailing hourly rates.

The Customer must be present or represented by an authorised person at the start and end of the service to direct the work, confirm instructions and check that all Goods have been handled as required. If the Customer or representative is not present, the Company will proceed as reasonably as possible, and its decision regarding the work carried out shall be final.

Packing, Preparation and Excluded Items

Unless explicitly agreed as part of the Services, the Customer is responsible for properly packing and securing all Goods before collection. The Company may decline to transport inadequately packed or unsafe items.

The following items must not be submitted for removal or storage and the Company accepts no liability in respect of them: hazardous, flammable or explosive materials, illegal goods, perishable items, live plants or animals, cash, securities, precious metals, jewellery, watches, valuable collections, important documents, data storage devices containing sensitive data, and items requiring controlled environmental conditions.

If such items are included without the Companys knowledge, the Customer does so at their own risk and shall indemnify the Company against all resulting loss, damage or liability.

Payments and Charges

Charges for Services are normally set out in the quotation or confirmation. Prices may be based on factors such as volume, distance, time, labour, access and any special handling requirements.

Unless otherwise stated in writing, payment terms are as follows. For removal services, payment is typically due no later than the day of service, and the Company may require full payment in advance. For storage services, charges are usually payable in advance for each billing period. The Company reserves the right to vary its payment schedule and methods at its discretion.

The Customer must make payment using any accepted method notified by the Company. Time for payment shall be of the essence. If payment is not received by the due date, the Company may, at its sole discretion, suspend Services, refuse to release Goods from storage or vehicles, or exercise a lien over the Goods until all outstanding sums have been settled in full.

The Company may charge interest on overdue sums at a reasonable commercial rate from the due date until payment is made in full. The Customer shall also be responsible for any reasonable costs incurred by the Company in recovering overdue amounts, including legal and debt collection fees.

Cancellations and Changes

The Customer may cancel or amend a booking by giving written notice to the Company. Any cancellation or amendment is subject to the following terms unless otherwise confirmed in writing.

If cancellation is received more than a reasonable notice period before the scheduled service date, any deposit paid may be refunded less an administration fee, as specified by the Company. If cancellation is received within a shorter notice period, some or all of the deposit or prepayment may be forfeited. Where reasonable, the Company will set out its specific notice periods and cancellation charges in the quotation or confirmation.

Amendments to dates, times or scope of Services are subject to availability and may result in revised charges. If the Customer requests changes that the Company cannot accommodate, the request may be treated as a cancellation and rebooking.

The Company reserves the right to cancel or reschedule a booking in the event of circumstances beyond its reasonable control, including but not limited to severe weather, accidents, illness, vehicle breakdown, industrial action or legal restrictions. In such cases the Company will use reasonable efforts to offer an alternative date or solution. The Companys liability in such circumstances shall be limited to refunding any prepayments for Services not provided.

Storage Terms

Where the Services include storage, the following additional terms apply. Storage is provided at facilities selected by the Company. The Customer is granted a licence to store Goods for the agreed period and does not acquire any tenancy or exclusive possession of any part of the facility.

Storage charges are payable in advance. If the Customer fails to pay storage or associated charges, the Company may exercise a lien over the Goods and, after giving reasonable notice, may sell or dispose of the Goods to recover outstanding sums, including the costs of sale or disposal. Any surplus, after deduction of all amounts due and costs, will be held for the Customer.

The Customer must not store prohibited, illegal or hazardous items, or any Goods that may cause damage, infestation or contamination. The Company may inspect Goods or containers where it has reasonable grounds to suspect a breach of this term and may remove, isolate or dispose of offending items at the Customers expense.

Waste Regulations and Disposal

The Company operates in accordance with applicable waste and environmental regulations. The removal, transport and disposal of waste are subject to legal requirements, and the Company will only handle waste materials where this has been explicitly agreed in advance.

The Customer must not present waste, rubbish or items for disposal as part of normal removal or storage Services unless this has been described and included in the quotation. Additional charges may apply for waste collection, recycling or disposal, especially where items require special handling.

The Customer is responsible for ensuring that any items described as waste or for disposal are accurately declared and are lawful to dispose of. The Company may decline to remove or dispose of items that are hazardous, prohibited or not properly identified. Any fines, penalties, claims or costs arising from the Customers failure to comply with waste regulations or misdescription of items shall be the Customers responsibility.

Customer Warranties

The Customer warrants that they are the owner of the Goods or have full authority from the owner to enter into the Contract. The Customer agrees to indemnify the Company against any claim brought by a third party against the Company in relation to the ownership, removal, storage or disposal of the Goods.

The Customer further warrants that all information provided to the Company is accurate and complete, that the Goods do not include prohibited or hazardous items, and that adequate access and parking will be available at the relevant addresses.

Liability and Limitations

The Company will take reasonable care in handling, transporting and storing the Goods. However, the Companys liability is limited as set out in this section.

The Company will not be liable for any loss, damage or failure to perform its obligations to the extent caused by the Customers breach of these Terms and Conditions, by inadequate packing not undertaken by the Company, by inherent defects or vulnerabilities in the Goods, by normal wear and tear, or by events beyond the Companys reasonable control.

Where the Company is found liable for loss of or damage to Goods, liability shall, to the extent permitted by law, be limited to the lower of the actual value of the Goods at the time of loss or damage, or a reasonable financial limit per item or per consignment as may be set out in the quotation or confirmation. The Company may offer or recommend additional insurance or extended cover which the Customer may choose to purchase separately.

The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of use, loss of opportunity or emotional distress, even if advised of the possibility of such loss.

Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.

Claims and Notification of Loss or Damage

The Customer must inspect the Goods as soon as reasonably practicable on completion of the Services or on collection from storage. Any apparent loss or damage should be reported to the Company without delay.

Any claim relating to loss of or damage to Goods, or to the performance of the Services, must be notified to the Company in writing within a reasonable period from the date of delivery or discovery of the issue. The Company may investigate the circumstances and may require supporting evidence, including photographs, inventories or proof of value.

Failure to notify within a reasonable period may prejudice the Companys ability to investigate and may affect the handling of the claim, although this shall not exclude rights that cannot be restricted by law.

Data Protection and Privacy

The Company will process personal information in order to provide Services, manage bookings, process payments and comply with legal obligations. The Company will take reasonable steps to protect personal data and will only share it where necessary for the performance of the Contract or as required by law.

By using the Services, the Customer consents to the Company processing their personal data for these purposes in accordance with applicable data protection legislation.

Termination

Either party may terminate the Contract with immediate effect by written notice if the other party commits a serious or persistent breach of these Terms and Conditions and, where the breach is capable of remedy, fails to remedy it within a reasonable period after receiving notice to do so.

On termination, all sums due to the Company shall become immediately payable. For storage services, the Customer must arrange for the removal of Goods without delay once all outstanding sums have been settled. If the Customer fails to do so, the Company may exercise its rights of lien and sale or disposal of Goods as described in these Terms and Conditions.

Governing Law and Jurisdiction

These Terms and Conditions, and any disputes or claims arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.

No failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary for the provision of the Services.

These Terms and Conditions, together with any quotation or written confirmation issued by the Company, constitute the entire agreement between the parties and supersede any prior discussions, correspondence or representations.