Lampton Storage Terms and Conditions

These terms and conditions set out the basis on which Lampton Storage provides storage services to customers in the UK. By making a booking, accessing a storage unit, or using any related service, you agree to be bound by these terms. Please read them carefully before placing a reservation or signing an agreement. If you do not accept these terms, you should not proceed with the booking process or use the storage service.

In these terms, references to “we”, “us” and “our” mean Lampton Storage, and references to “you” or “customer” mean the person or business entering into the storage agreement. The agreement governs the use of the storage space, any ancillary services, and any related charges. It applies to all storage services supplied by us, whether reserved online, by telephone, or in person, subject to any written variation agreed by both parties.

These terms are intended to be clear and practical. They do not affect your statutory rights as a consumer where those rights cannot lawfully be excluded or limited. Any special conditions agreed in writing will apply only if they are expressly confirmed by us. Where there is a conflict between these terms and a signed booking confirmation or specific written amendment, the latter will prevail to the extent of the inconsistency.

Booking Process

A booking for Lampton storage is not confirmed until we have accepted your request and, where required, received the relevant payment or deposit. Availability is subject to change and a reservation does not guarantee that a particular unit remains available until confirmed by us. We may decline a booking at our discretion, including where identity verification, payment checks, or compliance checks are not satisfactorily completed.

During the booking process, you must provide accurate and complete information, including your name, address, contact details, and any business information if the account is opened in a company name. You confirm that all information supplied is true and up to date. We may request proof of identity, proof of address, or other documentation before granting access to the unit. Failure to provide requested information may delay or prevent commencement of the storage agreement.

When you book storage with Lampton, you must specify the unit size or type required, the intended start date, and any service options requested. You are responsible for choosing a unit suitable for the items to be stored. We may make recommendations, but any decision about suitability remains yours. It is your responsibility to ensure that the goods are lawful to store and compliant with these terms before the booking is completed.

Payments, Fees and Charges

All fees for Lampton Storage services must be paid in accordance with the price and billing frequency set out in your agreement or invoice. Unless otherwise stated, charges are due in advance. Payment methods may include debit card, bank transfer, direct debit, or any other method we accept from time to time. We are not obliged to accept cash unless expressly agreed in writing.

If a payment fails, is reversed, or is not received by the due date, we may suspend access to the storage unit, charge reasonable administration fees, and take steps to recover the outstanding amount. You remain responsible for all sums due until payment is received in cleared funds. Any applicable late fees, interest, or recovery charges will be applied in accordance with the agreement and applicable law.

We may review our charges periodically and adjust prices on reasonable notice. Price changes will usually apply from the next billing period, unless a different notice period is set out in the agreement. If you continue to use the service after a change takes effect, you will be deemed to have accepted the revised rate. VAT or other taxes will be added where required by law.

Cancellations, Termination and Access

You may cancel a booking before the storage start date, subject to any non-refundable charges or administrative costs clearly stated at the time of reservation. If you wish to terminate an ongoing storage agreement, you must give notice in the manner required by your contract and allow sufficient time for the notice period to expire. Fees already paid are only refundable where this is expressly provided in writing or required by law.

We may terminate or suspend the storage agreement immediately where you breach these terms, fail to make payment, provide false information, store prohibited items, or act in a way that creates risk to persons, property, or the facility. In such cases, we may deny access until the issue is resolved and may require you to remove your items within a stated period. If the unit is abandoned or left uncollected after termination, we may deal with the goods in accordance with the agreement and applicable law.

Access arrangements may be restricted for maintenance, security, emergencies, or operational reasons. While we aim to provide reasonable access within published opening hours or authorised entry arrangements, we do not guarantee uninterrupted access at all times. You must comply with all security procedures, including use of keys, codes, locks, or passes issued or approved by us. Any loss of access credentials must be reported promptly and may incur a replacement charge.

Customer Responsibilities and Use of the Unit

Customers using Lampton storage must ensure that their goods are safely packed, labelled where appropriate, and stored in a manner that does not cause damage, contamination, or nuisance. You must not overfill the unit, block access corridors, or store items outside the assigned space. If you are using the unit for business stock or documents, you remain responsible for maintaining your own records and insurance arrangements.

You must keep the unit locked when not in use and must not share access codes or keys except with persons authorised by you. Any person entering the premises with your permission is deemed to be acting on your behalf. You are responsible for their conduct and for any loss, damage, or breach of these terms caused by them. We may require all users to comply with site rules and security instructions.

You must inspect the unit on receipt and notify us promptly of any issue that is apparent at the start of the agreement. If you fail to raise a problem within a reasonable time, the unit will be treated as accepted in its condition at commencement, except where a defect could not reasonably have been discovered earlier. We reserve the right to move your goods temporarily if necessary for security, repairs, or operational requirements, provided we take reasonable care in doing so.

Prohibited and Restricted Items

You must not store any item that is illegal, hazardous, stolen, contaminated, explosive, flammable, toxic, radioactive, environmentally harmful, or otherwise unsuitable for storage. This includes, without limitation, firearms, ammunition, perishable food, living animals, plants, chemicals, gas cylinders, drugs, counterfeit goods, and waste that is not lawfully packaged and declared. We may refuse access or require immediate removal if we reasonably believe prohibited items are present.

You must not use the unit for any unlawful purpose, including the concealment of proceeds of crime, the storage of items subject to seizure, or the unauthorised disposal of rubbish. You must not carry out repairs, spray painting, welding, or other activities that could cause fire, fumes, or contamination. Any item that may attract pests, create odour, or pose a health and safety risk is restricted unless we have given prior written approval.

If we suspect that prohibited goods are being stored, we may inspect the unit in accordance with the agreement, ask you to remove the items, contact the appropriate authorities, or take other lawful steps necessary to protect the premises and others. Any costs arising from prohibited storage, including cleanup, disposal, disinfection, or legal expenses, may be charged to you to the extent permitted by law.

Waste Regulations and Environmental Compliance

The storage service is not a waste transfer or waste disposal facility unless expressly stated otherwise in writing. You must not treat the unit as a place for dumping refuse, construction waste, or abandoned goods. All waste stored on the premises must be lawfully held, appropriately contained, and capable of being removed without risk to health, safety, or the environment. You remain responsible for complying with applicable UK waste regulations and environmental laws.

If your storage includes items that are classified as waste, you must ensure they are legal to store, properly documented where required, and removed promptly when no longer needed. You must not leave contaminated materials, liquids, or leaking containers in the unit. We may require immediate removal of any material that in our reasonable opinion could cause pollution, odour, vermin, or regulatory breach. Failure to comply may result in us arranging removal or disposal at your cost.

Where we have to handle waste-related issues, including cleanup or lawful disposal, you agree to reimburse us for reasonable associated costs. This includes specialist cleaning, pest treatment, packaging, transport, or disposal fees incurred because of your act or omission. You remain responsible for any fines, penalties, claims, or enforcement action arising from your failure to comply with environmental duties while using Lampton storage.

Liability, Insurance and Risk

You store goods at your own risk and are strongly advised to obtain adequate insurance covering the full replacement value of your items. Unless we have expressly agreed otherwise in writing, we do not insure your goods and we are not responsible for arranging insurance on your behalf. You should check that your policy covers the nature of the items stored, including theft, fire, water damage, accidental damage, and any special risks relevant to your goods.

We are responsible for loss or damage to your goods only to the extent caused by our negligence or wilful default, and only where such liability cannot lawfully be excluded or limited. We shall not be liable for indirect or consequential losses, including loss of profit, business interruption, loss of opportunity, or emotional distress. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

You are liable for any damage caused by you, your employees, contractors, agents, or visitors to the premises, the unit, other customers’ property, or our equipment. If your goods leak, emit fumes, or cause contamination, you must indemnify us for all reasonable losses, costs, and expenses arising from the incident. This includes repair costs, replacement costs, legal fees where recoverable, and any claims made by third parties.

Inspection, Default and Abandoned Goods

We may inspect a unit where we reasonably believe there is a breach of these terms, a security issue, a health and safety concern, or an emergency. We will act reasonably and, where practicable, give notice before entering the unit, except where immediate access is necessary. If you fail to pay sums due or otherwise default under the agreement, we may exercise any rights set out in the contract and under applicable law.

If goods are left in the unit after termination, cancellation, or expiry of the storage period, they may be treated as abandoned after the required notice procedure has been followed. We may then move, sell, dispose of, or otherwise deal with those goods in accordance with the agreement and the law. Any sale proceeds may be applied first to unpaid charges, enforcement costs, and reasonable expenses, with any balance dealt with as required by law.

We are not required to monitor the contents of your unit and do not accept responsibility for checking whether stored items are lawful, safe, or adequately insured. However, we reserve the right to take reasonable steps to protect the facility, other customers, and our staff. Our failure to enforce any term on one occasion does not waive our right to enforce it later.

General Terms and Governing Law

The agreement between you and Lampton Storage forms the entire understanding between the parties in relation to the storage service, except where otherwise stated in writing. If any provision is held to be invalid or unenforceable, the remaining provisions will continue in full force. Any failure by us to exercise a right immediately does not mean that right is waived. You may not assign your rights or obligations without our written consent.

We may update these terms from time to time to reflect changes in law, operational practice, or service structure. Any revised version will apply from the date stated by us and will govern continued use of the service after that date. It is your responsibility to review the latest terms before continuing with a booking or extension. The most recent version will apply unless a different version has been expressly agreed in writing.

This agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. By using Lampton storage services, you acknowledge that these terms represent the contractual framework for your storage arrangement and that you are responsible for complying with them throughout the term of the booking.